WONGA Studios provides business-focused IT and computer support, including:
- Small business and home office network setup
- Secure wired and wireless Wi-Fi configuration
- Router, switch, and firewall setup
- Printer and shared resource networking
- On-site PC and laptop diagnostics and repair
- Virus and malware cleanup
- Server and infrastructure support
- POS system support
- Ongoing IT support and maintenance
We do not offer consumer tech support for personal devices.
Our services are primarily designed for small to mid-sized businesses, retail locations, restaurants, offices, and organizations without in-house IT staff.
If you’re unsure whether your environment is a good fit, we’re happy to review your needs before scheduling work.
Yes. Most IT and networking services are performed on-site to ensure proper setup, testing, and documentation.
Remote support may be available for certain issues when appropriate, but on-site service is often required for network, hardware, and infrastructure work.
IT and networking services are priced based on:
- Type of service required
- System and network complexity
- Number of devices involved
- Time and scope of work
Some services are billed hourly, while others are quoted as fixed-scope projects. All pricing is discussed and approved in advance.
No. Hardware, software, licenses, and subscriptions are not included unless specifically stated.
We can recommend appropriate equipment or software, but clients are responsible for purchasing those items unless otherwise agreed.
Yes. We work with both new and existing environments.
This includes troubleshooting, optimization, cleanup, and upgrades to existing networks, computers, servers, and POS systems.
Yes. We provide support for small office and local servers, including:
- File servers
- Backup strategies
- Remote access configuration
Enterprise-level server environments may require referral to a specialized provider.
We provide basic security support, including malware cleanup, system hardening, and secure network configuration.
Advanced cybersecurity services such as penetration testing, compliance audits, or managed security operations are not included.
Yes. We provide support for point-of-sale systems used in retail and restaurant environments, including peripheral setup and basic troubleshooting.
Support is limited to system configuration and connectivity. POS software licensing and vendor-specific issues may require coordination with the POS provider.
Yes. Ongoing IT support and maintenance plans are available for businesses that want predictable, proactive support.
These plans typically include scheduled maintenance, monitoring, and priority service.
To begin IT or networking work, we typically need:
- A description of the issue or goal
- Information about existing hardware and software
- Access to the environment (on-site or credentials, as appropriate)
- Approval contact for decisions and scope changes
Clear information helps reduce downtime and unexpected costs.
Response times depend on availability, service type, and whether you are on an ongoing support plan. Maintenance plan clients typically receive priority scheduling.
Emergency or rush requests may incur additional fees.
IT & Networking services are a good fit if:
- Your business relies on technology daily
- You don’t have in-house IT staff
- You need reliable, documented systems
- You want practical solutions without unnecessary complexity
If your needs are personal or consumer-focused, this service is likely not the right fit.
Service pricing includes local travel within 50 miles round-trip of WONGA Studios. Projects requiring travel beyond this distance may incur additional travel-related fees, which can include mileage, airfare, lodging, and per-diem expenses depending on the location and duration of the project.
Any required travel costs are discussed, itemized, and approved in advance before work is scheduled. No travel expenses are incurred without prior client approval.
